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Candy AI chat, character creation and media features
What can I do in Candy AI besides send messages?
Depending on the character and account, you can create profiles, generate images or video, use audio controls, browse prepared media and enter supported interactive experiences.
Candy AI chat, character creation and media features
Does each character offer the complete feature list?
No. Check the badges and controls on the chosen profile. A Live Action option or Private Content pack on one character does not establish it on another.
Candy AI chat, character creation and media featuresAre the characters and their promises real?
The exchanges are fictional AI interactions. Treat dialogue, relationships and proposed offline events as part of the fiction rather than real-world commitments.
Candy AI chat, character creation and media featuresDoes buying Premium include every activity without extra usage charges?
No. Text access and token-priced actions are different. Review the requirement shown for the exact image, video, audio or interactive action you select.
Candy AI chat, character creation and media featuresHow do I decide whether Candy AI is worth paying for?
Use the limited free allowance to assess the conversation, then compare the actual tools and media you expect to repeat. Read the tier, token costs and renewal before committing to a billing term.
Candy AI chat, character creation and media featuresHow to start a conversation on Candy AI
What is a useful first Candy AI message?
Give the character a specific event or question and a preferred response style. For example, ask for a brief conversation about a shared visit to an exhibition.
How to start a conversation on Candy AIDo I have to accept the character's opening scenario?
You can propose another lawful fictional setting. Keep the character identity and the new relationship clear so the next reply has a consistent starting point.
How to start a conversation on Candy AIWhy are my chats different after changing phones?
First confirm the sign-in provider and account email. A different registration can have another history even if you use the same browser.
How to start a conversation on Candy AIShould I generate media before trying the conversation?
That is a separate choice. Trying a short conversation can help you decide on the character and scene before spending an image allowance or tokens.
How to start a conversation on Candy AIHow can I ask a character for a longer response?
Request descriptive narration or a few paragraphs and supply an event to develop. A focused scene is more useful than repeatedly asking for more text without adding context; no exact response length is guaranteed.
How to start a conversation on Candy AIAbout Candy AI and EverAI Limited
Which company operates Candy AI?
Candy AI is operated by EverAI Limited, company number C107181, registered in Malta at the Santa Venera address shown above.
About Candy AI and EverAI LimitedIs an AI character the same as a human support agent?
No. Character dialogue is generated fiction. Billing, account changes and privacy requests use the actual account controls or support contact.
About Candy AI and EverAI LimitedDoes a Digital Twin profile mean its namesake writes the replies?
No. An authorized likeness can identify a character while the messages remain AI-generated interactions rather than personal correspondence.
About Candy AI and EverAI LimitedCan I assume one publicly named model powers every Candy AI feature?
No. Do not infer a universal provider or exact architecture from an unverified claim. The available product controls and published explanations are the relevant reference.
About Candy AI and EverAI LimitedDoes a promotional user figure establish audited active usage?
No. A promotional audience statement is not by itself an independently audited active-user count or financial disclosure.
About Candy AI and EverAI LimitedCan website traffic tell me Candy AI revenue or valuation?
Visits, registered accounts and paying subscribers measure different things. An audience or traffic estimate does not establish audited revenue, profitability or a company valuation.
About Candy AI and EverAI LimitedCharacters and chat
Candy AI chat, roleplay and memory controls
How do I ask Candy AI for shorter replies?
Specify the next response format, such as one or two lines of dialogue followed by one question. Keep the instruction compatible with the scene already in progress.
Candy AI chat, roleplay and memory controlsHow can I make Candy AI replies longer?
Ask for descriptive narration that develops the current event, with a few paragraphs rather than brief dialogue. Supply a concrete event for the character to respond to. The instruction can influence length but does not set an exact word count.
Candy AI chat, roleplay and memory controlsWill a character retain every detail after a reset?
No complete recall is promised. Resetting or deleting can remove the chat context; use the memory options attached to your plan for details you want to emphasize.
Candy AI chat, roleplay and memory controlsWhen should I use Clone Chat instead of Reset Chat?
Use a clone when an existing conversation should branch into another continuation. Reset is for starting afresh, not preserving a second version of the current story.
Candy AI chat, roleplay and memory controlsCan I undo the custom character's Roleplay Mode switch?
Switch to Roleplay Mode is permanent for eligible Create My AI characters. Read the confirmation in the three-dot menu before making that change.
Candy AI chat, roleplay and memory controlsAI girlfriend chat and custom personalities
What defines an AI girlfriend conversation on Candy AI?
You choose a character and establish a fictional relationship through messages. Her profile and the current scene help shape the conversation; the replies are produced by AI.
AI girlfriend chat and custom personalitiesCan I build a girlfriend profile with a different personality?
Use the current character creator to select compatible traits, background and appearance choices. Try the greeting in a short conversation before adding more instructions.
AI girlfriend chat and custom personalitiesDoes an AI girlfriend profile include every voice and video option?
No. Availability can depend on the character, device and plan. Review the action shown instead of inferring media access from the category name.
AI girlfriend chat and custom personalitiesDo I need to share my real identity for romantic roleplay?
No sensitive identity details are needed for a fictional scene. Describe your adult role and preferences without supplying passwords, financial information or private identifying data.
AI girlfriend chat and custom personalitiesAI boyfriend chat and conversation setup
How can I make a Candy AI boyfriend sound less generic?
Give him a concrete occupation, a small number of compatible traits and a situation to respond to. Ask for a recognizable speaking style rather than many opposing qualities.
AI boyfriend chat and conversation setupCan an AI boyfriend be used for everyday conversation?
Yes. You can talk about a fictional day, a shared interest or a practical scenario without making every exchange part of a romantic storyline.
AI boyfriend chat and conversation setupIs the user persona another name for the boyfriend profile?
No. The persona represents your role in the conversation. The companion profile describes the character answering you.
AI boyfriend chat and conversation setupWill choosing a boyfriend change my account allowance?
A category choice does not establish a new subscription or token balance. Check access for the account and action you are actually using.
AI boyfriend chat and conversation setupCan I set a same-gender relationship with an AI boyfriend?
You can establish an adult fictional relationship within the content rules. There is no need to disclose your real-world orientation to define your role or choose a companion.
AI boyfriend chat and conversation setupAnime character chat and fictional worlds
Does the Anime category control the language of replies?
No. Character artwork, interface language and conversation language are separate choices. State the language you want and check an older chat if it does not switch.
Anime character chat and fictional worldsWhat should I put in an anime roleplay opening?
Name the adult roles, relationship and one event. A specific question or decision gives the character room to respond without requiring an entire fictional world at once.
Anime character chat and fictional worldsCan I create a custom anime companion?
Use the visual styles and character options currently available in the creator. Keep the appearance and personality descriptions compatible.
Anime character chat and fictional worldsDo the adult-access rules also apply to anime?
Yes. Illustrated characters and fictional settings remain subject to age, consent and prohibited-content rules.
Anime character chat and fictional worldsCreate a Candy AI character
Where should I begin when creating a Candy AI companion?
Open the character creator, choose the available visual and personality settings, and review a greeting that gives your first message something to answer.
Create a Candy AI characterCan every character field be changed back later?
Check the editing options for your character version. In particular, converting V1 to V2 is permanent and cannot be undone through the creator.
Create a Candy AI characterCan a V2 character be downgraded to V1?
No. The upgrade is permanent, and the creator no longer offers new V1 characters.
Create a Candy AI characterShould the companion biography include my own private details?
No. Put your fictional role in the user persona or conversation. The AI character's profile describes the companion, not a record of your real identity.
Create a Candy AI characterCandy AI character names and profile badges
How can I look up a Candy AI character by name?
Use the catalogue search and check the resulting introduction. Read badges separately so a matching name is not mistaken for identical media access.
Candy AI character names and profile badgesWhat does Riley Reid's Digital Twin label mean?
It identifies a digital-twin character experience. The responses are still AI-generated dialogue, not private messages sent personally by Riley Reid.
Candy AI character names and profile badgesWhat should I do if a previously listed character is missing?
Search the current catalogue and confirm the account. If a missing profile affects a purchase, give support the relevant character and transaction details.
Candy AI character names and profile badgesIs MPC the same feature as Live Action?
No. MPC concerns prepared Private Content packs. Live Action is a separate visual mode with its own controls and access.
Candy AI character names and profile badgesIs there a dedicated transgender preset in the creator?
Our current builder has no dedicated transgender visual preset. You can describe an adult fictional identity, but that does not add a preset to the available appearance choices.
Candy AI character names and profile badgesCandy AI reply languages and interface settings
Will changing Candy AI menus translate every old chat?
Do not assume so. Interface language and existing conversation context are separate; try a clear language instruction or a new conversation where needed.
Candy AI reply languages and interface settingsCan I ask a character for French or German replies?
Specify the language in the conversation and check the resulting response. The menu selection alone should not be treated as a complete conversation-language setting.
Candy AI reply languages and interface settingsDoes a Japanese or Chinese reply mean the entire app is localized?
No. Conversational output and full interface or audio localization are different things. Check the specific controls and feature you intend to use.
Candy AI reply languages and interface settingsDo I need another account for a different language?
No new account is needed just to change a language preference. Keep the original login so purchases and history remain attached to the right account.
Candy AI reply languages and interface settingsImages, video and voice
Candy Cam simulated feeds and private interactions
Is Candy Cam a real human webcam service?
No. It uses simulated AI characters and scenes. The stream-style presentation does not mean a person is replying on camera.
Candy Cam simulated feeds and private interactionsDoes Sweet Daisy represent every Candy Cam character?
No. Sweet Daisy is one example of a Cam character. Check the chosen scene for its own availability and interaction controls.
Candy Cam simulated feeds and private interactionsAre Candy Cam tips part of unlimited text chat?
They are separate actions with their own displayed requirements. Check the token amount before confirming an interaction.
Candy Cam simulated feeds and private interactionsDoes the public-feed screen mean I am in a human group chat?
No. A simulated-feed presentation does not establish real human viewers or a user-created multi-character conversation.
Candy Cam simulated feeds and private interactionsWhere should I look for the Candy Cams entry?
Use the Candy Cams option in the experiences area, then check the supported character and action. An ordinary chat profile does not guarantee an available Cam scene.
Candy Cam simulated feeds and private interactionsCandy Roulette matches and per-minute usage
Who am I matched with in Candy Roulette?
The mode presents AI matches in a video-chat-style format. It is not a service for calling randomly selected human users.
Candy Roulette matches and per-minute usageHow is Candy Roulette usage charged?
Roulette uses five tokens per minute. Check the displayed rate, session duration and balance before continuing.
Candy Roulette matches and per-minute usageIs camera access compulsory for Roulette?
No. Camera use is optional. Review the session controls and any browser permission before enabling it.
Candy Roulette matches and per-minute usageDoes Skip also mean that my session is finished?
Do not treat changing the match as proof that metering has ended. Use the actual session-ending control when you want to stop.
Candy Roulette matches and per-minute usageCandy AI image generation and prompt controls
Where can I request a Candy AI picture?
Use the supported image generator or an image action offered in the character conversation. The selected tool displays its access and token requirements.
Candy AI image generation and prompt controlsIs there one fixed token price for every image?
No universal price covers every option or batch. Read the amount attached to the action before confirming rather than estimating from a different request.
Candy AI image generation and prompt controlsHow should I write my first Candy AI image prompt?
Use one adult fictional subject, one setting and a composition. An illustrator in a blue jacket sketching outdoors is a coherent starting point; change only a few details between attempts.
Candy AI image generation and prompt controlsHow do I keep a generated image on my device?
Open the finished result and use its available save or download control. If downloading fails, check the browser before submitting the same paid generation again.
Candy AI image generation and prompt controlsCan a generated image miss a detail from my prompt?
Yes. The request influences a generated result but does not ensure an exact match. Focus the next attempt on the detail you need to change.
Candy AI image generation and prompt controlsHow can I stop automatic image replies in Candy AI chat?
On a Premium account, open the Ask dropdown and turn off Image Generation Toggle, then confirm. This prevents image replies from using tokens while disabled. You can enable it again in the same menu.
Candy AI image generation and prompt controlsCandy AI video generation and image animation
Which tool creates a new Candy AI video?
Use Build Your Video with its supported presets or an available image-to-video control on an eligible image. These are separate from viewing a Candy Shorts episode.
Candy AI video generation and image animationCan every Candy AI picture be animated?
No. Look for the image-to-video control on an eligible result. Downloading an image does not make conversion available for that file.
Candy AI video generation and image animationWhere should I look for my finished video?
Open My Generations in the account that made the request. Use the completed result's available playback and download controls.
Candy AI video generation and image animationWhat if tokens were used but my video does not open?
Keep the request time, selected feature and error for support. Check its status before trying another paid submission.
Candy AI video generation and image animationCandy Shorts episodes, previews and viewing access
Are Candy Shorts written from my messages?
No. They follow scripted storylines. A character chat and a new video request use other tools and controls.
Candy Shorts episodes, previews and viewing accessDoes watching a Short add to my conversation memory?
No. Viewing an episode does not change the context or history of a separate character chat.
Candy Shorts episodes, previews and viewing accessDoes a Shorts preview unlock the full series?
Do not infer that from the preview. Check the episode list and account access for the title you want to watch.
Candy Shorts episodes, previews and viewing accessWhen should I expect another Shorts episode?
Check the update shown for the actual series. A cover or old announcement is not a fixed release commitment for every title.
Candy Shorts episodes, previews and viewing accessCandy AI Live Action access and interactions
Why does one Candy AI profile have Live Action and another does not?
The mode is offered on selected characters. Text-chat availability does not guarantee every profile has Live Action.
Candy AI Live Action access and interactionsDoes Live Action need Premium on mobile?
Yes. Use a Premium account on mobile and choose a character offering Live Action. Check any additional requirement for the action you select.
Candy AI Live Action access and interactionsAre all Live Action interactions included without tokens?
No. Some interactions require tokens in addition to Premium access. Read the amount shown before choosing an action.
Candy AI Live Action access and interactionsIs a Live Action scene a personal video call?
No. It is an AI character experience, not a live call to a human performer or the person associated with an authorized likeness.
Candy AI Live Action access and interactionsMy Private Content packs and character unlocks
What does an MPC badge mean on Candy AI?
It indicates My Private Content associated with the character. These are prepared packs, distinct from creating an image through a new prompt.
My Private Content packs and character unlocksCan I customize the contents of a prepared pack with a message?
A pack unlock opens the identified prepared selection. A request for a different scene belongs in the supported generation workflow.
My Private Content packs and character unlocksWhy is a pack unavailable after I change accounts?
Unlocks belong to the original account. Another email or login provider can lead to a different purchase history.
My Private Content packs and character unlocksDoes Premium automatically include all Private Content?
Do not assume that it does. Review the pack's displayed access and token requirement independently of unlimited text messaging.
My Private Content packs and character unlocksWhere can an available My Private Content button be found?
Check the selected character's chat for the My Private Content control when it is offered. It opens that character's prepared packs, not every collection in the catalogue.
My Private Content packs and character unlocksCandy AI voice messages and calls
Where can I hear a Candy AI character reply?
Use a supported voice-message or call control on the selected character. Availability and pricing can depend on the account and action.
Candy AI voice messages and callsDoes paid text access also cover every voice action?
No. Audio can have a separate token requirement. Check the price shown with the voice message or call you intend to use.
Candy AI voice messages and callsWhy is a voice message silent?
Check device volume, the muted-tab state and audio output first. If only one item fails, identify that item when reporting the problem.
Candy AI voice messages and callsMust I enable a microphone just to type?
No. Ordinary typed messages do not need microphone input. Permission should relate to a voice or call feature you chose.
Candy AI voice messages and callsCan I use voice-call instructions to start Candy Roulette?
No. Roulette has a distinct video-match interface and per-minute usage conditions. Use the controls for that mode rather than treating it as an ordinary audio call.
Candy AI voice messages and callsCandy AI Interactive Stories and Neon Run
How do Interactive Stories differ from regular Candy AI chat?
They supply a prepared episode with choices and supported character exchanges. Regular chat is continued directly through your own messages.
Candy AI Interactive Stories and Neon RunWhere does Neon Run fit into Candy AI?
It is an Interactive Stories experience described in the product help. Check New Experiences for stories available to your account.
Candy AI Interactive Stories and Neon RunAre story choices part of Candy Shorts?
No. Shorts follows a scripted viewing format. Interactive Stories provides decisions within an episode.
Candy AI Interactive Stories and Neon RunCan I rewrite every event in an interactive story?
Use the choices and conversations offered by that episode. A prepared story does not promise that any instruction can change every scene.
Candy AI Interactive Stories and Neon RunPlans and access
Candy AI free account limits
How many free Candy AI messages can I send?
The free account allowance is up to five messages in total across characters. Choosing another character does not give each profile its own five-message allocation.
Candy AI free account limitsDoes the free allowance come back every morning?
We do not describe the ordinary free allowance as a daily reset. Use the balance and access shown in your account rather than expecting new messages at midnight.
Candy AI free account limitsCan I test character creation without Premium?
The free allowance includes one custom character and one image. Review the available creation choices and use a consistent adult fictional identity.
Candy AI free account limitsIs free access a Premium trial that later charges me?
The limited free allowance and a paid subscription are different options. A paid purchase starts only under the amount and renewal terms you confirm in checkout.
Candy AI free account limitsCandy AI pricing and Premium plans
What is Candy AI's monthly Premium price?
The published offer shows $9.99 for the first month, followed by $13.99 per month. Confirm your currency, taxes, tier and renewal total before paying.
Candy AI pricing and Premium plansHow is the annual Candy AI price billed?
The listed annual offer charges $47.88 for twelve months at once. Its $3.99 monthly equivalent is a comparison amount, not a monthly instalment schedule.
Candy AI pricing and Premium plansDoes Premium include unlimited generated pictures?
No. Unlimited text messaging and token-priced media are separate. Premium includes 100 monthly tokens; each supported media action shows its own requirements.
Candy AI pricing and Premium plansWhere should I check Premium Plus pricing?
Select Premium Plus to see the total, billing term and renewal for that tier. It includes 330 monthly tokens; check its own price rather than applying the standard Premium offer.
Candy AI pricing and Premium plansHow do I decide whether Candy AI Premium fits my budget?
Try the free conversation allowance first. For regular text chat, compare the full subscription payment and renewal. For images or video, also compare the selected action cost with the included tokens; unlimited text does not cover unlimited media.
Candy AI pricing and Premium plansCandy AI tokens and monthly allowances
Why do I need tokens while my Candy AI plan is active?
Your subscription covers the text access and included allowance for its tier. Token-priced media and interactions remain separate uses of that allowance or an extra purchase.
Candy AI tokens and monthly allowancesHow many tokens come with each Premium tier?
Premium includes 100 tokens per month and Premium Plus includes 330. Check the tier attached to your account when reviewing its balance.
Candy AI tokens and monthly allowancesDo all accounts replenish tokens on the first of the month?
No. Included monthly tokens follow the subscription anniversary. Look at the account's replenishment information rather than the calendar date alone.
Candy AI tokens and monthly allowancesCan a top-up restore a missing conversation?
No. Purchasing tokens changes the balance for eligible actions. It does not recover a deleted chat or transfer another account's history.
Candy AI tokens and monthly allowancesWhat should I keep for a disputed token action?
Note the character or tool, action name, approximate time and error. Those details let support identify the request without asking you to expose an entire private conversation.
Candy AI tokens and monthly allowancesAre my monthly tokens a daily free-token refill?
No. The 100-token Premium allowance and 330-token Premium Plus allowance are included in a paid subscription and replenish monthly. They are not a daily free-account reward.
Candy AI tokens and monthly allowancesWhat happens to unused tokens when my subscription ends?
Our subscription terms say remaining tokens expire at the end of the paid period after cancellation and do not carry into a later subscription. Check the terms attached to your purchase before relying on a remaining balance.
Candy AI tokens and monthly allowancesCandy AI discounts and promotional codes
Can I use any Candy AI coupon I find online?
Only use it under the offer's actual conditions. A third-party listing does not establish that a code is valid for your account, tier or purchase date.
Candy AI discounts and promotional codesDoes a subscription discount reduce every token price?
No. The promotion applies to the purchase described in checkout. Separately metered media actions keep their own displayed requirements.
Candy AI discounts and promotional codesHow do I compare an annual discount with monthly billing?
Compare the full annual payment and renewal with twelve monthly charges. Do not treat the annual plan's monthly equivalent as a promise of monthly instalments.
Candy AI discounts and promotional codesWhat if the advertised price is not shown for my account?
Check the currency, selected tier, term and eligibility. Ask support about the specific offer before paying rather than relying on a price from another person's screenshot.
Candy AI discounts and promotional codesAccount and devices
Use Candy AI on iPhone, Android or desktop
What should I install to use Candy AI on iPhone?
Open it in Safari and use Add to Home Screen if you want a home-screen entry. This route uses the web app rather than a native App Store package.
Use Candy AI on iPhone, Android or desktopIs an Android APK required for Candy AI?
No. The browser-based service and home-screen installation work without an APK. A similarly named download is not evidence that it is the same application.
Use Candy AI on iPhone, Android or desktopCan I continue my phone conversation on a laptop?
Sign in on the laptop with the original account method. Check that account first if chats or purchases appear to be missing.
Use Candy AI on iPhone, Android or desktopDoes the mobile shortcut unlock a paid plan?
No. It opens the service with the allowances and purchases already attached to your account.
Use Candy AI on iPhone, Android or desktopWill Candy AI answer while my phone is offline?
No. Home-screen installation is not a local AI model. New replies and media requests need a connection to the service.
Use Candy AI on iPhone, Android or desktopCandy AI login and account recovery
Why can I log in but not see my Candy AI chats?
Check whether you used a different account email or provider. Successful sign-in alone does not establish that it is the account holding the original history.
Candy AI login and account recoveryCan I recover a social-provider login with a Candy AI password?
Use the original provider's access route where that was your registration method. An email password reset is not necessarily a substitute for that provider login.
Candy AI login and account recoveryWhat details help support locate a subscribed account?
Provide the account email, original sign-in method and receipt or transaction reference. Keep passwords, authentication codes and full card information out of the request.
Candy AI login and account recoveryShould I create a second account when recovery fails?
A second registration does not recover the first account. Try recovery and support with the original details before starting again with a different history or purchase.
Candy AI login and account recoveryDo all Candy AI features work without an account?
Some browsing can be available before sign-in, but account history, purchases and account-dependent actions require the appropriate login. Free access is not a promise that every feature works anonymously.
Candy AI login and account recoveryHow to delete your Candy AI account
Where do I request deletion of my Candy AI account?
Use Delete Account in the settings' Danger Zone for the account you want to remove. Read the confirmation before completing the permanent action.
How to delete your Candy AI accountWill signing up again bring back a deleted chat?
No. A new account or recreated character is not a restoration mechanism for permanently deleted conversation history.
How to delete your Candy AI accountIs account deletion identical to stopping renewal?
No. Review the subscription cancellation controls separately so you know what happened to recurring billing.
How to delete your Candy AI accountCan records remain after the account is deleted?
Yes. Applicable retention obligations can require some legal or transaction records to be kept. Ask a specific privacy question rather than assuming immediate erasure of every record.
How to delete your Candy AI accountCan I delete my Candy AI account from a phone?
Use the account settings in the mobile browser, locate Danger Zone and review Delete Account. It is the account action, not removal of the home-screen icon.
How to delete your Candy AI accountCandy AI not working: account and feature checks
How do I tell whether Candy AI is down or one chat has a problem?
Check whether another item, character or device behaves the same way. One failing result does not prove a service-wide outage; keep the specific error and time.
Candy AI not working: account and feature checksWhat should I try when a character keeps repeating a reply?
Give a focused next event or response-style instruction and check whether the issue is limited to that conversation before resetting the context.
Candy AI not working: account and feature checksShould I resubmit a media request that appears stuck?
Inspect its completion state and token charge first. If it was charged without a usable result, record the details for support rather than repeatedly submitting it.
Candy AI not working: account and feature checksWhich details make a technical support report useful?
The original account email, device, browser, action, approximate time and exact error. Add a receipt reference for a payment issue without exposing credentials.
Candy AI not working: account and feature checksDoes an access error mean Candy AI has been banned everywhere?
No. Read the specific message to distinguish location restrictions, an account restriction and a technical error. Do not interpret one blocked request as a worldwide service status.
Candy AI not working: account and feature checksBilling and subscriptions
How to cancel a Candy AI subscription
Where is the Candy AI Unsubscribe control?
Look in the subscription details under My Profile and Settings on the account that holds the plan. Complete the confirmation, then inspect the renewal status.
How to cancel a Candy AI subscriptionDoes cancelling Candy AI automatically refund my payment?
No. Stopping renewal does not by itself reverse a completed transaction. Use the refund-request process for that payment.
How to cancel a Candy AI subscriptionCan I cancel by deleting the mobile shortcut?
No. A shortcut only opens the web app. The recurring purchase is managed inside the subscribed account.
How to cancel a Candy AI subscriptionWhat if the subscription is not visible after signing in?
Check the account and original provider against the receipt. A second login can have different purchases; ask support to identify the charge if the account still does not match.
How to cancel a Candy AI subscriptionIs there a way to pause Candy AI billing?
Our current subscription controls do not offer a pause. Use Unsubscribe to stop renewal, then review the available purchase terms if you decide to subscribe again later.
How to cancel a Candy AI subscriptionCandy AI refund conditions and requests
What are the ordinary Candy AI subscription refund conditions?
For a card-paid subscription, the ordinary policy requires a request within 24 hours and no more than 20 tokens used. The token-package rule is stricter, and applicable local consumer rights also need to be considered.
Candy AI refund conditions and requestsDoes the 20-token allowance also apply to a token-pack refund?
No. A token-pack refund under the ordinary policy requires unused purchased tokens, a card payment and a request within 24 hours. It is not the subscription refund allowance.
Candy AI refund conditions and requestsDoes a cancellation confirmation mean my refund is approved?
No. Cancellation and a refund review concern different actions. Wait for the specific response about the completed payment.
Candy AI refund conditions and requestsWhich receipt details should I send for a refund?
Use the account email, charge amount, currency, date and transaction reference. Avoid sending passwords or full payment-card credentials.
Candy AI refund conditions and requestsShould I cancel renewal while a refund request is pending?
Use cancellation if you want to stop future renewal. A pending refund enquiry does not itself change the recurring subscription setting.
Candy AI refund conditions and requestsCandy AI payments and EverAI statement charges
Why does my statement say EverAI instead of Candy AI?
EverAI can be the descriptor for a Candy AI card payment. Match the amount and date to your receipt before concluding which account or purchase it belongs to.
Candy AI payments and EverAI statement chargesCan I always pay for Candy AI using PayPal?
Only rely on the payment methods offered in your checkout. An old listing or another person's location does not establish PayPal availability for your purchase.
Candy AI payments and EverAI statement chargesAre all prepaid or gift cards accepted?
Not every card will work. Use an offered checkout method and check any issuer approval or payment error for the card you are using.
Candy AI payments and EverAI statement chargesWhat if my card was charged but the plan looks absent?
Check the receipt against your original sign-in account. Contact support with the transaction reference before purchasing a replacement through another account.
Candy AI payments and EverAI statement chargesDoes buying tokens also cancel my old plan?
No. A token purchase is separate from the recurring subscription. Use the subscription settings for renewal changes.
Candy AI payments and EverAI statement chargesWhat should I check after a declined Candy AI payment?
Review the entered details and any approval required by the issuer. Check for a receipt or pending outcome before making repeated attempts, especially if the previous result is unclear.
Candy AI payments and EverAI statement chargesWill removing a saved payment card stop subscription renewal?
Do not use card removal as the cancellation process. Manage saved methods in payment settings and complete Unsubscribe separately when you intend to stop the recurring plan.
Candy AI payments and EverAI statement chargesPrivacy and support
Candy AI privacy, account safety and data use
Can a Candy AI chat be private and still be processed?
Yes. Service delivery, safety controls and other uses described in the privacy notice can involve prompts and outputs. Private chat does not mean no processing.
Candy AI privacy, account safety and data useShould I give a character my real address or financial details?
No sensitive information is needed for fictional conversation. Keep passwords, payment credentials and unnecessary identifying details out of messages.
Candy AI privacy, account safety and data useDoes a reassuring character reply confirm a privacy request?
No. Send the request through the actual support or account process. Generated dialogue is not confirmation that a data action was completed.
Candy AI privacy, account safety and data useIs deleting an account a guarantee of immediate total erasure?
No. Some information may need to be retained under applicable obligations. Ask about the specific record or processing action you want reviewed.
Candy AI privacy, account safety and data useIs a Candy AI account guaranteed to be safe from hackers?
No online account is risk-free. Protect your original sign-in method, keep passwords and recovery codes out of chat, and use support@candymail.ai for a suspected account problem. We do not promise immunity from unauthorized access.
Candy AI privacy, account safety and data useHow can I check the identity behind a Candy AI payment?
Compare the receipt and account with the EverAI statement descriptor. The published operator is EverAI Limited, registered in Malta as C107181. Verify the specific charge rather than relying on a character message.
Candy AI privacy, account safety and data useCandy AI adult content and moderation rules
Does Candy AI allow every request because it is for adults?
No. Adult access remains subject to content rules, applicable law, consent and likeness restrictions across chat and media tools.
Candy AI adult content and moderation rulesAre anime characters subject to the same age restrictions?
Yes. Illustrated and fictional representations are not exceptions to restrictions involving minors or exploitation.
Candy AI adult content and moderation rulesCan I use a custom profile to imitate a real person without permission?
No. Character creation does not establish consent or rights to someone else's identity, especially for intimate or deceptive material.
Candy AI adult content and moderation rulesWhat is the appropriate way to report prohibited content?
Send support the relevant reference and a brief explanation. Do not circulate the material publicly to demonstrate the concern.
Candy AI adult content and moderation rulesDoes NSFW or uncensored mean there are no content restrictions?
No. Our adult-oriented features still have age, consent, likeness and prohibited-content rules. A mode or profile description does not switch those restrictions off.
Candy AI adult content and moderation rulesWhat if a permitted message is mistakenly flagged?
Keep the wording of the error and the relevant context, then ask support to review the specific case. Do not try to evade the control or expose an unrelated private conversation.
Candy AI adult content and moderation rulesContact Candy AI support
Which email handles Candy AI support requests?
Use support@candymail.ai. Include the account or transaction details relevant to the issue, not a password or full payment credentials.
Contact Candy AI supportCan I get account-specific support through a community post?
Use direct support for purchases, account recovery and private issues. Public posts should not contain account credentials, receipts or identifying documents.
Contact Candy AI supportShould I attach my entire conversation to explain one error?
Usually an action reference, time and concise description are more relevant. Share only what is necessary and redact unrelated personal details.
Contact Candy AI supportWill a character message confirm that support changed my account?
No. A generated conversation is separate from the service's actual support and account processes.
Contact Candy AI supportIs Discord the right place to post a private billing problem?
Use support@candymail.ai for account-specific help. The Discord community and public discussions on Reddit or Telegram should not contain your receipts, credentials or identity documents.
Contact Candy AI supportComparing services
Candy AI vs Kindroid: memory and character settings
How does Kindroid character setup differ from Create My AI?
Kindroid uses fields including backstory and key memories, with journals for recall. Our builder establishes the profile through its appearance, personality and greeting choices.
Candy AI vs Kindroid: memory and character settingsDoes a chat break remove every Kindroid memory field?
No. Persistent fields and chat context are distinct. Compare that control with our reset and clone options rather than assuming equal effects.
Candy AI vs Kindroid: memory and character settingsCan I treat Kindroid preview access as permanently free chat?
No. Its new-account preview is bounded, and its premium trial has separate conditions. Check the access you are actually starting.
Candy AI vs Kindroid: memory and character settingsWhich product has native mobile downloads?
Kindroid offers native phone apps and web access. Our described mobile installation is the browser-based web app added to a home screen.
Candy AI vs Kindroid: memory and character settingsCandy AI vs Replika: free chat, avatars and paid access
Does Replika offer ongoing free text conversation?
Yes. Its published help describes free text chat. Our free message allowance is limited; audio and other paid features remain separate checks on both products.
Candy AI vs Replika: free chat, avatars and paid accessAre Replika Pro and Candy AI Premium equivalent plans?
No. Each subscription has its own features, usage conditions and renewal. Compare the selected tier rather than the names alone.
Candy AI vs Replika: free chat, avatars and paid accessCan both products customize a companion?
Yes, through different starting points. We offer catalogue profiles and Create My AI; Replika provides a customizable companion avatar with subscription-dependent additions.
Candy AI vs Replika: free chat, avatars and paid accessCan a companion reply stop a recurring purchase?
No. Generated dialogue is separate from the billing system. Use the real account or purchase-platform subscription controls.
Candy AI vs Replika: free chat, avatars and paid accessCandy AI vs CrushOn AI: characters, models and groups
Does CrushOn AI support more than one character in a chat?
It offers supported multi-character group conversations. Check the participating characters, available controls and account conditions for that group.
Candy AI vs CrushOn AI: characters, models and groupsDoes selecting a model also select the personality?
No. The character defines a persona and scene; the model processes the conversation. They are separate choices where those controls are offered.
Candy AI vs CrushOn AI: characters, models and groupsCan a Candy AI token balance be used with CrushOn AI?
No. They are separate products, accounts and usage systems. Compare the price and allowance for the same intended activity.
Candy AI vs CrushOn AI: characters, models and groupsHow do I assess an unlimited-message offer fairly?
Read which activity or model it covers and which extras are separately metered. Unlimited text is not a universal promise about all media tools.
Candy AI vs CrushOn AI: characters, models and groupsCandy AI alternatives: chat, memory and media
What matters when comparing websites similar to Candy AI?
Use the conversation style, character controls, media and voice actions you expect to repeat. Add account access, content rules and the full renewal cost to that practical test.
Candy AI alternatives: chat, memory and mediaDo free Candy AI alternatives include all their paid tools?
No such conclusion follows from free messaging. Inspect model, audio, visual and subscription conditions separately on the service you choose.
Candy AI alternatives: chat, memory and mediaCan I compare two services by their included coin totals?
Not on totals alone. Each currency can have different action prices and replenishment rules, so compare a representative request or session.
Candy AI alternatives: chat, memory and mediaIs there one companion service that suits every use?
Different conversation styles and workflows suit different people. Try the specific interaction and its account conditions before selecting a recurring plan.
Candy AI alternatives: chat, memory and mediaCandy AI vs OurDream: characters and media costs
How should I compare Candy AI with OurDream for custom characters?
Try the supported creation choices and a brief scene in both. Evaluate the personality response and available controls alongside the appearance.
Candy AI vs OurDream: characters and media costsAre Candy AI tokens and OurDream Dreamcoins equivalent?
No. They belong to separate accounts and usage systems. Compare the actual request price and included allowance for each activity.
Candy AI vs OurDream: characters and media costsWhat if I mainly want to generate pictures after chatting?
Test that exact sequence and inspect the selected image options, quantity and cost. A text subscription does not establish identical media access on either product.
Candy AI vs OurDream: characters and media costsDoes an expired subscription mean the same thing on both services?
Check each account's current terms for history, media and paid tools. Do not infer full feature access merely because an account still exists.
Candy AI vs OurDream: characters and media costsCan I use Candy AI or OurDream from a mobile browser?
Both offer browser-based access. Check the selected feature and account on the phone you intend to use; mobile access alone does not make every visual or audio tool identical.
Candy AI vs OurDream: characters and media costsCandy AI vs Character.AI: messaging, calls and policies
Does Character.AI have the same free-message limit as Candy AI?
No. Character.AI describes unlimited free messaging. Our ordinary free account allowance is limited, and paid media or premium options need separate checks.
Candy AI vs Character.AI: messaging, calls and policiesIs voice calling available only on one of these services?
No. Both describe voice-related features, but the selected character, account conditions and available call controls differ.
Candy AI vs Character.AI: messaging, calls and policiesAre the content policies interchangeable?
No. Character.AI prohibits pornographic content under its published policy. Our adult service also has its own defined restrictions; neither should be bypassed.
Candy AI vs Character.AI: messaging, calls and policiesIs c.ai+ just another name for Candy AI Premium?
No. These are separate products and purchases. Compare the included styles, tools, charges and renewal terms on each account.
Candy AI vs Character.AI: messaging, calls and policiesUsing your account
Your Candy AI images, videos and saved media
Why can I see a thumbnail but not find a saved Candy AI file?
A thumbnail and a downloaded file are different. Open the completed result, use its download control and check the browser's selected destination.
Your Candy AI images, videos and saved mediaCan changing my login move media to another account?
No. Sign in with the original account that created or unlocked the media. Another login can have a different history and set of purchases.
Your Candy AI images, videos and saved mediaYour Candy AI plan and renewal settings
How do I tell a Candy AI token pack from a recurring plan?
Check the receipt and subscription details. A top-up lists a token purchase; the recurring plan has a tier, billing period and renewal information.
Your Candy AI plan and renewal settingsCan I stop renewal without asking for a refund?
Yes. Complete the account's Unsubscribe process and review its status. Refund review is only needed when you also want a completed payment assessed.
Your Candy AI plan and renewal settingsYour Candy AI conversations and chat history
Can a cloned Candy AI chat recover a deleted thread?
No. A clone branches from history that still exists. It does not retrieve a conversation after permanent deletion.
Your Candy AI conversations and chat historyShould I reset a conversation to solve an account login error?
No. Account recovery and conversation controls are separate. Recover the original login before changing the history attached to it.
Your Candy AI conversations and chat historyYour custom AI characters and profile versions
Why are my custom Candy AI characters not showing?
Confirm the account email and original login provider before recreating them. A second account can have a separate list, history and allowance.
Your custom AI characters and profile versionsDoes changing a custom profile bring back a deleted chat?
No. Profile settings establish the character. They do not restore a conversation that has been permanently deleted.
Your custom AI characters and profile versionsPlan a custom character and opening greeting
What should a Candy AI greeting do?
Give the other character an immediate event or question to answer. It should support the personality without deciding every action or response in advance.
Plan a custom character and opening greetingHow many traits should I put in a new character?
A few compatible traits are a workable starting point. Test them through a brief exchange before adding more instructions that may conflict.
Plan a custom character and opening greetingBrowse AI girlfriend characters
What should I compare between two Candy AI girlfriend profiles?
Read their introductions, personality and relationship as well as their portraits. Check separate feature badges if voice or visual interaction matters to you.
Browse AI girlfriend charactersCan I begin with a different relationship from the introduction?
Explain the new adult fictional relationship and scene clearly. For control over the starting identity itself, use the custom creator instead of repeatedly contradicting the existing profile.
Browse AI girlfriend charactersBrowse AI boyfriend characters
Can I use an AI boyfriend for an ordinary conversation?
Yes. An interest, question or small fictional event is enough to begin. You do not have to make each exchange a romantic scene.
Browse AI boyfriend charactersAre voice and image features identical across boyfriend characters?
No identical feature set is promised by the category. Use the controls and access shown for the selected profile and account.
Browse AI boyfriend charactersBrowse anime characters and visual styles
What is the difference between an anime profile and an image request?
The profile supplies a character for conversation. An image request submits a separate media action with its own options and allowance.
Browse anime characters and visual stylesDo anime characters need to be adults on Candy AI?
Yes. The same age, consent and prohibited-content boundaries apply to illustrated characters and realistic ones.
Browse anime characters and visual stylesBrowse prepared Private Content packs
Can a Private Content pack be changed by rewriting my prompt?
The pack is a prepared selection. A new prompt belongs to the supported generation tools, not an existing pack unlock.
Browse prepared Private Content packsWhat should I check before repeating a pack payment?
Confirm the original account, transaction and selected item. A locked appearance after a charge is a reason to investigate, not proof that another payment is needed.
Browse prepared Private Content packsBuild an image prompt with a clear scene
How do I make an image prompt easier to follow?
Use one adult subject, a location, composition and compatible lighting. Change the detail that matters instead of replacing the entire scene after each attempt.
Build an image prompt with a clear sceneDoes an image request also buy a video version?
No. Image-to-video is a separate action on an eligible result. Check its own conversion control and token requirement.
Build an image prompt with a clear scenePlan a video with presets or image-to-video
Can I create a video by choosing any Shorts cover?
No. Shorts is a prepared viewing format. A new video is submitted through its supported generation or eligible conversion workflow.
Plan a video with presets or image-to-videoWhere does a finished Build Your Video request appear?
Check My Generations on the account that submitted it. The result's controls determine available playback and download options.
Plan a video with presets or image-to-videoCandy AI Digital Twins and authorized identities
Does a Digital Twin chat reach the person in the portrait?
It is an AI character interaction rather than personal correspondence with the individual associated with an authorized identity.
Candy AI Digital Twins and authorized identitiesHow should I report an unauthorized likeness?
Use support or the content-removal process with an identifiable item reference and concise explanation. Avoid reposting the material or exposing unrelated personal information.
Candy AI Digital Twins and authorized identitiesCandy Cams interaction options
Does the Candy Cam live-style screen show a human performer?
No. It presents simulated AI characters and scenes. Streaming-style labels are not proof of personal human participation.
Candy Cams interaction optionsCan I assume all Cam actions are covered by text Premium?
No. Check the actual interaction and token requirement. Unlimited text is a different allowance.
Candy Cams interaction optionsCharacters offering Live Action
What should I check when the Live Action button is absent?
Confirm the actual character, mobile device and account access. A profile available for text may not support that mode.
Characters offering Live ActionDoes a Live Action interaction automatically create a saved clip?
No. Interactive actions and video generation are separate workflows. Use an available generation or download control for a media file.
Characters offering Live ActionCandy Shorts series library
Will a character chat change the next Candy Shorts scene?
No. The prepared storyline is separate from a character conversation. Use chat for an interactive written scene rather than to rewrite an episode.
Candy Shorts series libraryDoes finding a cover mean that every episode is unlocked?
No. A cover identifies the series. The episode list and access on your account determine the available viewing choices.
Candy Shorts series libraryLegal and safety
Candy AI terms, policies and reporting contacts
Where can I ask about my personal information on Candy AI?
Review the privacy information, then send the specific data request through support. Account deletion is a related but separate control in the account settings.
Candy AI terms, policies and reporting contactsWill submitting a legal or service complaint stop renewal?
No. A review request and cancellation are different actions. Use the subscribed account's renewal controls if you also want future billing stopped.
Candy AI terms, policies and reporting contacts