Candy AI complaints and follow-up
Tell us what happened, which part of the service is involved and what you want checked. Keep the report tied to the actual account, transaction or item.
In this article
Include evidence that matches the concern
An access issue needs the original login method and error. A payment issue needs the amount, date, currency and receipt reference. A content concern needs an identifiable item and explanation.
For a technical error, add the device, browser and approximate time. Redact unrelated information from any screenshot.
Keep follow-up in the same conversation
Send the report to support@candymail.ai. Reply in the existing conversation when supplying another detail so that the purchase or item reference stays connected to the complaint.
Clarification can be needed before a review is completed. The complaint does not itself unsubscribe an account, approve a refund or confirm a content removal.
Do not send access credentials
Passwords, reset links, authentication codes and full card details should stay private. If further verification is needed, use the process support specifies.