Candy AI adult eligibility and underage reporting
Access is for people aged 18 or older who satisfy the legal requirements in their location. Inaccurate age information does not make someone eligible.
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Eligibility checks
Location-specific checks may be required to establish adult access. Do not attempt to bypass them. Contact support@candymail.ai if you believe a child has accessed an account, supplying the details needed to locate it.
Character depictions
Content exploiting minors or attempting sexual depictions of minors or people resembling them is prohibited. The restriction applies to fictional characters and AI-based output as well as other media. An illustrated style is not an exception.
Make a focused report
Identify the relevant account or item and explain the concern without forwarding prohibited material. Review can lead to restrictions, removal or reports to the appropriate authorities when required.